RETURNS & EXCHANGES
CUSTOMFACTOR
WHAT IS YOUR RETURN OR EXCHANGE POLICY?
- You have 7 days from the date of delivery to claim for the return or exchange if :
- The product is damaged, stained, defected or incomplete.
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The product/s must be unused, in the original packaging with labels and protective stickers attached.
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This is only applicable for orders delivered within Pakistan, for international orders please contact our customer support team and we will try to help you out in a possible way.
HOW DO I APPLY FOR THE RETURN?
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To return an item, please email us at customfactorofficial@gmail.com with the return reason and order details.
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Once our customer support team approves the return you will be requested to send the parcel to our Warehouse.
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Please note that you are responsible for the cost of returning the items to us.
WHEN WILL MY RETURN BE PROCESSED?
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We aim to process all returns with 5-7 working days of receipt.
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During busy periods please allow up to 14 working days for your return to be processed.
DO YOU OFFER REFUND?
- Unfortunately, we don't offer any refunds.
- We only offer coupon, exchange.
