The Initial Necklace is pure sophistication. It is a delicate and meaningful piece that will feel like a part of you. It has a romantic feeling to it and is perfect for everyday wear as well as special occasions. Customize it with up to 8 initials that have meaning for you. However you customize the necklace, it will quickly become a favorite in your collection.
Customize : Personalize it with up to 8 characters. They can be your initials, a loved one's, a pet's name, or even a place that is special to you.
Make it yours: There are many ways to make this piece special and only yours. Personalize it with the initials of your first, middle, and last name or the initial of someone special. The possibilities are endless, and the diamond details make it so elegant.
RETURNS & EXCHANGES
CUSTOMFACTOR
WHAT IS YOUR RETURN OR EXCHANGE POLICY?
- You have 7 days from the date of delivery to claim for the return or exchange if :
- The product is damaged, stained, defected or incomplete.
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The product/s must be unused, in the original packaging with labels and protective stickers attached.
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This is only applicable for orders delivered within Pakistan, for international orders please contact our customer support team and we will try to help you out in a possible way.
HOW DO I APPLY FOR THE RETURN?
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To return an item, please email us at customfactorofficial@gmail.com with the return reason and order details.
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Once our customer support team approves the return you will be requested to send the parcel to our Warehouse.
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Please note that you are responsible for the cost of returning the items to us.
WHEN WILL MY RETURN BE PROCESSED?
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We aim to process all returns with 5-7 working days of receipt.
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During busy periods please allow up to 14 working days for your return to be processed.
DO YOU OFFER REFUND?
- Unfortunately, we don't offer any refunds.
- We only offer coupon, exchange.
Shipping Information
*All our packages are fully insured and estimated delivery described above applies to orders shipped within Pakistan. The estimated delivery mentioned below for shipping include production time.
For Customised Items : 10 to 12 working days
Ready to Ship Items : 3 to 5 working days
ADDRESS INFORMATION
It’s the customer's responsibility to provide us with a correct and complete shipping address.
If your shipping address is different from your billing address, please specify this during checkout.
SHIPPING NOTIFICATION
When your order ships, you will receive a Shipping Notification email / SMS
This email will provide you with your order ID to track your item as it makes its way to you, as well as the date your order was shipped. You can also check the status of your order online by logging into the ''Track my order" page with your Order ID and Email.